Managing warranty can feel like a maze—complex guidelines, delayed approvals, and unexpected denials. But what if you could simplify the process, reduce errors, and ensure your team handles claims correctly the first time?
Plus, hear from Wayne Fischer, Vice President of Product Support at Torgerson's Equipment, as he shares firsthand how working with Warranty Consulting Services and implementing these strategies has benefited his dealership.
What You Will Learn:
What is Warranty?
Gain clarity on how warranty is defined and managed across the industry.
How Warranty Impacts Your Dealership
Every role, from sales to service to management, plays a part. Learn how creating accountability across departments strengthens warranty procedures.
Safeguards to Secure Success in Warranty
Discover proactive strategies to close knowledge gaps, maximize efficiency, and drive continual improvement.
How Manufacturers / OEMs View Warranty
Understand how to provide what OEMs want and need to accelerate approvals, increase reimbursements, and improve working relationships.
Barbara Hall is the Founder and CEO of Warranty Consulting Services, bringing over 30 years of experience in both the OEM and dealership sides of the heavy equipment industry. Her deep expertise in warranty administration, manufacturer compliance, and service department operations has made her a trusted leader in helping dealerships streamline their warranty processes and maximize reimbursements.
Having worked on both sides of the industry, Barbara understands the challenges dealers face when managing warranty claims and registrations. She founded Warranty Consulting Services with a mission to bridge the gap between manufacturers and dealerships, ensuring service departments operate more efficiently while recovering the full warranty dollars they’re entitled to.
Barbara’s leadership, attention to detail, and commitment to excellence have positioned WCS as a go-to resource for heavy equipment dealers looking to improve their warranty processes, reduce denials, and see real returns on their service operations. Under her guidance, the company continues to expand its impact, offering both hands-on warranty processing and expert training services to dealerships across North America.
Devon McGwin
Development and Compliance Director, Warranty Consulting Services
Devon McGwin is the Development and Compliance Director for Warranty Consulting Services, LLC. With more than a decade of experience in the heavy equipment warranty industry, Devon specializes in working with warranty data analytics, dealer warranty training, and securing audit compliance against warranty processes. He previously worked at Volvo Construction Equipment as the lead Warranty Analyst for the North American market, where he conducted global warranty audits, dealer warranty development training, and regional warranty enhancements as the main focus areas.
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